KFH Group | What we do

Flex Microtransit Assessment

Montgomery County, Maryland

KFH Group recently assisted the Montgomery County Department of Transportation (MCDOT) with the assessment of the Ride On Flex's one-year pilot program. The assessment was used to make an appropriate justification for continuing and expanding microtransit services throughout the county.

Paratransit Operational Analysis

IndyGo

KFH Group conducted a comprehensive evaluation of IndyGo's ADA paratransit service and taxi voucher program. Our staff worked directly with IndyGo to identify new technologies and service designs that led to more productive and timely service.

Bus Stop Improvement Plan

City of Takoma Park, Maryland

KFH Group recently assisted the City of Takoma Park, Maryland with the development of their bus stop inventory and improvement plan. The City is served by three transit providers; however, bus stop amenities and ADA accessibility are the responsibility of the City. This plan is the City's first standalone bus stop improvement plan.

Virginia Breeze Feasibility Study

Virginia Department of Rail and Public Transportation

KFH Group worked with DRPT to develop the Virginia Breeze Expansion Study for the Interstate 64 East-West Connection. This project assessed needs for and feasibility of an east-west route connecting the Shenandoah Valley to Richmond and Norfolk. DRPT is preparing to implement this service as the “Tidewater” Virginia Breeze route.

Mobility Hub First/Last Mile Connections Study

Prince William County, Virginia

Prince William County, Virginia recently sought the assistance of KFH Group to develop a Mobility Hub Connections Study for the Potomac/Neabsco Commuter Garage and Transit Center. This study examined existing micromobility connections and future development plans to create recommendations to improve first and last mile accessibility to the facility.

Michigan Statewide Coordinated Transportation Plans

Southwest Michigan Planning Commission & Michigan Department of Transportation

KFH Group led the development of statewide coordinated transportation plans based on the 14 Michigan Regional Planning Agency service areas. The coordinated transportation plans identified mobility needs and potential improvements in each region.

Shenandoah County, Virginia Transit Feasibility Study

Northern Shenandoah Valley Regional Commission

KFH Group was hired by the Northern Shenandoah Valley Regional Commission to assess the feasibility of public transportation in Shenandoah County. Through stakeholder engagement, a community survey, demographic and land use analysis, and thoughtful route planning, we developed a deviated fixed-route service along the U.S. Route 11 corridor, connecting the County’s key population centers. The resulting service, branded ShenGO, now provides over 1,500 passenger trips per month.

New Mexico NCRTD – Transit Plan Update

North Central Regional Transit District

KFH Group completed a comprehensive Transit Plan Update for the North Central Regional Transit District (NCRTD), including services to diverse communities across multiple Native American Pueblos, national forest lands, and a national monument. Through extensive field surveys, public outreach, including meetings within tribal communities and Pueblos, and detailed demographic and service analysis, we identified unmet needs and developed practical service and organizational alternatives. The final plan, which reduces costs while expanding service, was unanimously approved and was successfully implemented.

Provision of Alternative Services by Transit Agencies: The Intersection of Regulation and Program

TCRP Research Report 239, Transportation Research Board (TRB)

KFH Group led this national study for the Transit Cooperative Research Program (TCRP) to examine how transit agencies are providing on-demand or same-day alternatives to traditional ADA paratransit. The report explores key reasons—enhancing mobility and reducing costs—and highlights legal and regulatory considerations, including the taxicab exception and service equivalency for riders using wheelchairs. The project also produced a practical Excel-based tool to help agencies plan new services and estimate cost savings from existing ones.

Dialysis Transportation: The Intersection of Transportation and Healthcare

TCRP Research Report 203, Transportation Research Board (TRB)

KFH Group led the research and authored TCRP Report 203: Dialysis Transportation, which addresses the challenges, demand, and costs associated with dialysis transportation in the U.S. The report identifies effective practices and introduces new service and funding strategies. A key finding is that healthcare-led initiatives could have a greater impact than public transit-based solutions. KFH also developed a forecasting tool to estimate future demand and funding needs for dialysis transportation. This research has been presented at several conferences, including a recent webinar for the ESRD National Coordinating Center (NCC).

Harford Transit LINK Transit Development Plan, MD

Harford County, MD; Maryland Transit Administration; Maryland Department of Transportation

KFH Group completed the most recent five-year Transit Development Plan (TDP) for Harford County, Maryland, building on several previous TDPs we’ve conducted for the County. The plan recommended practical service alternatives, including cost-neutral route modifications, service expansion to new growth areas, and innovative on-demand microtransit service, designed to address key issues such as improving on-time performance, enhancing rider convenience, and streamlining routes. The final plan was approved, with several short-term recommendations already implemented and others currently underway.

Rural, Tribal and Small Urban Transit Service Design for the Future: The Art and Science

Technical Assistance

KFH Group provides technical assistance tailored to the real-world challenges of rural, Tribal, and small urban transit systems. One of our most requested workshops, Transit Service Design, has been delivered as a full or half-day session at several conferences and to client agencies nationwide. This training helps agencies explore innovative service models that increase ridership and efficiency often without additional cost. The workshop also addresses branding, planning, and implementation strategies. Participants apply these concepts to their own systems as case studies through interactive exercises.

What we do

Project highlights